On February 24th, 2022, SOAP API call logging changed.
SOAP API call logging is no longer on by default in all Cvent accounts. Cvent will only log login calls and calls that encounter exceptions.
Accounts that have run the API History report in the last six months are exempt from this change and continue to log all calls.
How can I have call logging turned on?
If you’d like to enable call logging in your account to help with troubleshooting, contact your account team or reach out to Cvent support.