The following scenarios may cause an error. Follow these steps to fix them.

This event doesn’t exist. For more information, please contact the event planner directly.

• Ensure you are using a correct event GUID, which is 36 characters long.
• Ensure your event is in Active status.

This request couldn’t be completed. For more information, please contact your system administrator.

This may occur if:

• The reg_signature or timestamp fields aren’t specified in the POST form.
• The timestamp isn’t within 5 minutes of the server’s current time.
• There’s a problem verifying the SHA-1 hash signed using the RSA algorithm.

The system redirects back to the POST page.

In the POST Form, specify the First Name and Last Name fields, as well as either the Email Address or Source ID field.

Support

If your still experiencing problems, reach out to your account team for support.