Overview

This article explains how to sync event data with the Cvent Salesforce App.

Syncing Events

To sync events, follow this process:

  1. Go to Cvent Admin and click the Sync Event Data button. This syncs any Cvent events enabled to sync. You can learn more about enabling syncing for an event in Cvent by visiting Cvent-side Setup.
picture of configuration in Salesforce
  1. To verify a sync, check if the most recent “CreateEventsBatch” job in Setup > Apex Jobs has completed.
  2. Once the sync completes, the last sync date for events updates, and the next sync process includes only updates since the previous sync.
Note

The last sync date won’t update if the entire sync failed. If events are not getting created, refer to the troubleshooting guide to identify and fix the problem.

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