This article helps you find troubleshooting information about configuring Single Sign-On with Cvent products.

Generating A HAR File

When troubleshooting single sign-on issues, Cvent may need more detail about your browser’s network traffic. In these cases, Cvent support requests an HTTP Archive (HAR) file. This page contains instructions for generating an HTTP Archive (HAR) file using different browsers.

HAR files contain sensitive data, including the content of the pages you viewed and your browsers cookies. Be careful with how you share the file and follow your organization’s security best practices.

Chrome

1. Open Google Chrome.
2. Look in the top-right of the browser and click the three stacked dots button (also called a kebab menu). From this opened menu, select More Tools > Developer Tools.
3. The developer tools open as a docked panel either on the right side or bottom of the browser. On the opened panel, select the Network tab.
4. Find the red Record button in the upper left corner of the tab. Red indicates recording. If grey, click it once to turn it red and start recording.
5. Check the Preserve log box.
6. Click the Clear button to clear out any existing logs from the Network tab.
7. Perform the single sign-on process. Logs appear in the Network panel.
8. Click the Download icon in the top-center of Chrome. Save the HTTP Archive (HAR) file to your computer.
9. Send the HTTP Archive (HAR) file.

Firefox

1. Open Firefox.
2. Look in the top-right of your browser and select the three stacked lines menu (also known as a hamburger menu) then select More Tools > Web Developer Tools.
3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
4. The recording starts automatically when you start performing actions in the browser.
5. Navigate through the single sign-on process. Logs generate in the Network panel.
6. Right-click any entry under the File column, and click Save all As HTTP Archive. Save the file to your computer.
7. Send your HTTP Archive file.

Edge

1. Open Edge.
2. Look in the top-right corner of the browser and click the three-dot menu (also called a meatball menu). Select More Tools > Developer Tools.
3. A panel flies out from the right or bottom of the screen. Select the Network tab (if you don’t see the network tab, click the more tabs button »).
4. Find the red Record button in the upper left corner of the tab. Red indicates recording. If grey, click it once to turn it red and start recording.
5. Check the box Preserve log.
6. Perform the single sign-on process. Logs generate in the network panel.
7. Click the Download icon in the top-right area of Edge. Save the HTTP Archive (HAR) file to your computer.
8. Send your HTTP Archive (HAR) file.

Safari

By default the Develop menu in Safari is hidden. Follow these instructions to make it visible.

Once the Develop menu appears:

1. Open Safari.
2. Open the Develop menu and select Show Web Inspector.
3. Click the Network tab. Recording of your network traffic begins automatically.
4. Check Preserve Log box.
5. Proceed through the single sign-on process. Logs generate in the Network panel.
6. Click the Export icon on the far right of the network tab and save the HTTP Archive file to your computer.
7. Send your HTTP Archive file.