The Instant Book button code is equipped with logging to troubleshoot any unexpected events.

Error: The Instant Book Button Fails To Load or There Is No Redirection Happening On Button Click

• You might have missed one of the required parameter containerId, accessKey or venueId.
• Also check the browser’s console for any errors logged by White Label Instant Book script.
• Please check if Cvent has created <div id={placeholder_for_container_id_option_of_embed_code}></div> at the same place in the webpage where you want to show Instant Book button. Applicable for primary, secondary and custom button type.

Error: The Button Shows But There Is No Redirection On Button Click

• You might have more than one Instant Book button and all have the same HTML Id assigned to them. Try providing unique id attribute in each of the embed codes.
• Also check the browser’s console for any errors logged by the White Label Instant Book widget script.

Error: The User Gets Redirected To An Error Page

There could be different reasons for this.

• The venueId in the embed button code might be invalid.
• The venueId in the embed button code might associated with the wrong integration form.
• Your integration is inactive.

To know the exact reason why this occurred, please copy the instance Id on the error page and share with your Cvent representative.